FREQUENTLY ASKED QUESTIONS
Find answers to frequently asked questions here
Do you sell your products directly to companies or do you use distributors?
We sell directly to the public. Companies and individuals can obtain our products by picking them up at our location or having them delivered.
How long is my quote valid for?
All quotes expire 30 days after their creation date.
What are your product delivery timelines?
We stock all our products. Once we receive payment, orders are ready within a maximum of 24 to 48 hours.
Do you offer a custom product manufacturing service?
No, we do not manufacture custom products. However, most of our products can be adapted to all types of structures. Please contact one of our representatives so that they can direct you to the best option for your needs.
Do you offer delivery services?
Yes, our delivery service is standard LTL, company to company, dock to dock, with the forklift provided by the buyer, unless stated otherwise. Shipping costs are borne by the buyer et must be established by the representative in the quote prior to shipping.
Where do you deliver?
We offer delivery services across North America.
How can I get installation manuals for your products?
All our user manuals are provided at time of delivery. If you need a copy of a manual, please email us to submit a request: firstname.lastname@example.org
Is it possible to lease your products?
For leasing arrangements, please email us at the following address: email@example.com
What are your payment methods?
We prefer to use etransfers and bank transfers. We do not accept credit card payment.
Are your products subject to solder inspections every 5 years?
No, our products are designed so that assemblies do not require soldering in order to eliminate any need for inspections.
Are your products certified?
Our products meet or exceed CSA Canadian standards and OSHA American standards.