FREQUENTLY ASKED QUESTIONS
Find answers to frequently asked questions here
Do you sell your products directly to companies or do you use distributors?
We sell directly to the public. Businesses and private individuals can purchase our products either by picking them up at our premises or by using our delivery service.
How long is my quote valid for?
All quotations expire 30 days after their creation date.
What are your product delivery timelines?
We stock all our products. Once payment has been received, the maximum order preparation time is 24 to 48 hours.
Do you offer a custom product manufacturing service?
No, we do not manufacture custom products. However, most of our products are suitable for all types of structure. Please contact one of our representatives to discuss the best option for your needs.
Do you offer delivery services?
Where do you deliver?
We offer delivery services across North America.
How can I get installation manuals for your products?
User manuals are supplied with the products. If you need a copy of these manuals, please send us an e-mail: email@example.com
Is it possible to lease your products?
For rentals, please contact us by e-mail at firstname.lastname@example.org
What are your payment methods?
We prefer Interac transfers and bank transfers. We do not accept credit card payment.
Are your products subject to solder inspections every 5 years?
No, our products are designed so that assemblies do not require soldering in order to eliminate any need for inspections.
Are your products certified?
Our products meet or exceed Canadian CSA and American OSHA standards.